Customer Relationship Management (CRM)

Expanding your knowledge of Customer Relationship Management (CRM)? The comprehensive Customer Relationship Management course is just what you need. This course covers everything from the fundamentals to innovative strategies and the future of CRM.

Our course covers all the important aspects of CRM, including Introduction to Customer Relationship Management, CRM Fundamentals and strategies. You will also learn Data Analysis in CRM, Deepening Customer Relationships and Handling Customer Complaints.

After this Customer Relationship Management course, you will be able to:

• Understand the fundamentals of customer relationship management (CRM).
• Develop strategies to strengthen customer relationships.
• Analyse data to improve customer service.
• Create and maintain customer databases.
• Handle customer complaints effectively.
• Gain insights into customer experience, customer retention, and customer loyalty.
• Develop an understanding of the future of customer relationship management (CRM).
• Equip yourself with the knowledge and skills to use CRM in the real world.

Sign up now to start learning the concepts and strategies of Customer Relationship Management (CRM). With our course, you will gain the skills and knowledge you need to effectively manage customer relationships and improve customer service. Don't miss out on this opportunity to take your career to the next level.

CRM course is designed to teach you the ins and outs of Customer Relationship Management (CRM), from the fundamentals to the most advanced strategies. You will learn how to effectively manage customer relationships, analyse data to improve customer service, create and maintain customer databases, and handle customer complaints.

Here is the curriculum breakdown of the Customer Relationship Management (CRM) Course below:

• Module 01: Introduction to Customer Relationship Management (CRM)
• Module 02: CRM Fundamentals
• Module 03: CRM Strategies
• Module 04: Data Analysis in Customer Relationship Management (CRM)
• Module 05: CRM Databases
• Module 06: Deepening Customer Relationship
• Module 07: Handling Customer Complaints
• Module 08: Future of Customer Relationship Management (CRM)

Our Specialised Delivery Method:

• Interactive Learning: Engaging modules created with recognised EdTech tools, featuring like drop-down menus, drag-and-drop, flashcards, label graphics, and timeline views.
• Responsive Design: Courses adapt seamlessly to any device, no additional software needed.
• User-Friendly Navigation: Simple, modern design suitable for all learners, regardless of technical background.
• Elegant Presentation: Visual appeal with progress tracking, drag-and-drop activities, and multiple-response questions.

This course is perfect for those who want to gain a comprehensive understanding of customer relationship management and its various aspects. Whether you are a business professional, a student, or a novice looking to learn more about Customer Relationship Management (CRM), this course is for you.

Enrolling in our Customer Relationship Management (CRM) course does not require any prior knowledge or experience. All that is required is an internet-connected gadget and a passion to learn.

After finishing the CRM course, you can advance your profession. Look into jobs like:

• Customer Relationship Manager: £25,000 - £60,000 per year
• CRM Analyst: £20,000 - £45,000 per year
• Sales Manager: £30,000 - £70,000 per year
• Marketing Manager: £30,000 - £70,000 per year
• Business Development Manager: £35,000 - £80,000 per year
• CRM Consultant: £25,000 - £60,000 per year

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Certificate of Completion (PDF)

Digital certificate - Included

Certificate of Completion (Hard Copy)

Hard copy certificate - £9.99